Terms and Conditions

GTC RETAIL CUSTOMERS

GENERAL CONDITIONS OF SALE OF THE SITE BEKALOO.FR

Date of the last update : January 2024

We invite you to read our General Terms and Conditions of Sale ("GTCS") before using our website, www.bekaloo.fr, (the "Site") and/or making a purchase. Please note that any online purchase implies full acceptance of these Terms and Conditions.

These Terms and Conditions apply between you, as a consumer and non-professional, and us, Ma eva, whose registered office is located at 6 Avenue Henri Gilbert 94290 Villeneuve-le-Roi, France, registered in the Creteil Trade and Companies Register under number B 442 366 597. Please note that these Terms and Conditions are subject to change as we reserve the right to modify them at any time according to the evolution of the Site and/or the regulations. We would like to specify that the terms and conditions in force at the time of placing your order will be applicable to you.

For any request for information, and if you have not found your answer in these GTC, you can contact our Customer Service directly:

via our email : makelisty@orange.fr ;
by phone at +33 1 45 97 39 24 from Monday to Friday from 9am to 6pm.

YOUR CUSTOMER ACCOUNT

In order to order on our Site, you can create a customer account via the "Create an account" section or place an order without creating a customer account, as a guest.

The creation of your account allows you :

to fill in your personal information in order to facilitate your future purchases;
to consult, modify and update your personal information;
to identify yourself before placing an order;
to follow your orders in progress, to consult the invoices of your former orders.

If you order as a guest, you will have access to your order tracking by email.

By ordering on our Site, you confirm that you are a private individual, and that you are purchasing our products for personal use in quantities that correspond to the usual needs of a consumer's household. In no case, our Site can be used by professional "customers" sellers. We reserve the right to refuse an order that is obviously validated by a professional customer.

You are responsible for maintaining the confidentiality of your customer account and password, and for restricting access to your computer or other equipment. As such, you agree that you are responsible for all activities that occur under your account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the abused customer account, if necessary.

HOW TO ORDER ON OUR SITE?

You can order your favorite items directly on our Site.

The offers of products and prices are valid as long as they are visible on the Site, within the limits of available stocks. In case of commercial operations, the duration of the offer will be indicated on the Site and in our newsletters. It may happen that our products are temporarily unavailable, and you will be informed of this on the product sheet.

To order, nothing could be easier!

Select your items, the size and colors you want and add them to the cart. At any time you can check the number of products in your cart and get detailed information about each of them by clicking on "Cart". After adding the first item to your cart, you can continue shopping by clicking on "Continue Shopping";
Once your cart is finalized, click on "Finalize my order";
Log in to your customer account, create your customer account if you don't already have one, or continue as a guest;
Choose the delivery method you want and fill in your delivery address;
Choose your method of payment, read and accept the full terms and conditions and proceed to the secure payment of your order. The payment of your order implies full acceptance of these GTC;
Your order is validated! You will receive an email confirming your order.

By placing an order, you declare to be at least 18 years old and to have the legal capacity (or if you are a minor, to have a parental authorization to place your order).

Once your order is prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to track the status of your order using the tracking information contained in the email. If you do not receive an email (neither confirmation nor shipment of your order), you can contact us for more information.

There may be times when we have to cancel your order for a legitimate reason, for example :

when you have been able to place an order but your product is unavailable: we will inform you as soon as possible and refund the amount of your article as soon as possible;
when a technical error occurs during your payment;
when an obvious error has crept into the product sheet (for example when there is an error on the essential characteristics of the product, or when an obviously erroneous price is displayed);
when we notice a fraudulent or abusive use of your account or the orders attached to it;
when we reasonably believe that you have violated our Terms and Conditions.

PRICES OF OUR PRODUCTS

The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified when you choose your delivery method). They take into account the Value Added Tax (VAT) and possible reductions applicable to our commercial operations in force on the day of your order.

The Customer acknowledges and accepts that the prices of the products are likely to vary between the Site and the stores, and that in no case this difference in price can be the basis for a request for a refund, neither total nor partial (apart from your right of retraction applicable under the conditions provided below).

Please note that sales that may be subject to a VAT refund must be made directly in the store. No request for a VAT refund will be accepted in the case of a purchase made online.

HOW TO PAY YOUR ORDER?

The payment of your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by bank transfer.

After confirmation of your payment by our payment provider, your bank account will be debited with the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data at our payment provider.

We do not have access at any time to your personal data concerning your means of payment, in particular your bank card, and we do not store them on our servers.

However, you may wish to save your bank details in your customer account so that they can be used for future orders. To do this, simply check the box "Save your payment data" at the time of your payment. In this case only, our payment provider (and only him) will keep your data in encrypted form. You will be able to delete the credit card that you have registered either directly in your customer account in the "My payment options" section, or by email by contacting our Customer Service.

DELIVERY OF YOUR ORDER

The products are shipped to the delivery address that you have indicated during the ordering process.

All validated orders are shipped within 5 working days from the reception of your order confirmation email.

During busy periods (such as sales periods), it is possible that the shipment of your orders may take a little longer than expected, we apologize for this and thank you for your understanding.

SHIPPING COSTS

Shipping costs are calculated according to the products in your order, the delivery service and the country of delivery you choose:

Shipping to Metropolitan France and Monaco: 20€ and you will be delivered in 2-7 working days;
Shipping to in Corsica : 45€ and you will be delivered in 2-7 working days;
Shipping to Europe : 35€ and you will be delivered in 4-7 working days (+3€ for the United Kingdom);
Shipping to DOM-TOM : 40€ and you will be delivered in 7-18 working days (excluding customs delays);
Shipping to International : 120€ and you will be delivered in 3-8 working days (excluding customs delays).

You will be able to track the progress of your order, as soon as you receive the email confirming the shipment of your order with the tracking information.

In case of absence during the delivery of your order, a notice of passage will be given to you to give you the modalities of recovery of your order.

For residents outside the European Union, customs fees related to the shipment of the order are at your expense.

Due to the Brexit, all British orders over £135 / 150€ are now subject to all taxes and customs fees of the destination country. These charges and formalities are the responsibility of the customer/recipient.

You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when using the website or making a purchase. In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, we reserve the right to charge the amount of these customs duties originally due by the customer up to 50€.

DELIVERY PROBLEMS

For any delay in delivery of more than 8 days, we invite you to contact us as soon as possible (any complaint formulated beyond 10 calendar days after the date of validation of your order cannot be taken into account).

Any dispute concerning damage, lack or error of delivery address will have to reach us in the 7 days maximum following the date of delivery resulting on the site of the deliverer, otherwise this one could not be accepted.

via email ;
by phone +33 1 45 97 39 24 from Monday to Friday from 9am to 6pm.

OUR TERMS OF RETURN, REFUND AND EXCHANGE

You have the possibility to return for an exchange or a refund any product ordered on our website www.bekaloo.com, we grant you a total delay of 14 days from the reception of your order, to the following address

MA EVA

6 Avenue Henri Gilbert

94290 Villeneuve-le-Roi, France

The products must be returned with their purchase invoice, in their original condition and packaging (the label of the article must not have been cut, not worn, not soiled), under the following conditions:

You can only exchange the same item for a different size or color. We cannot exchange a given item for a different item.
You may only exchange the same item for a different size or color once.
Items must be returned in one package. We reserve the right to refuse returns of the same order sent in multiple shipments.
Returns for exchange must be made via the same service as the delivery.
We only accept exchanges from the same country as the delivery. For example, orders delivered to France must be returned from France. Otherwise, the exchange procedure is at your expense, the import and shipping costs will be charged to you.

In case of exchanges, the shipping costs of the first delivery are offered to you but the shipping costs of the second delivery are charged.

In case of refund request, you have the possibility to return for a refund any product ordered only on our site. Shipping costs will not be refunded. The products must be returned under the conditions indicated in the previous paragraph.

We will credit your credit card with the amount of the returned products, excluding delivery costs which remain at your charge.

In both cases (exchange or refund), the transport costs incurred by the return of the products will only be refunded to you if this return is justified by the non-conformity of the products delivered (reference error, damaged product, etc.).

We have the discretion to decide if the products are in their original condition when they are returned to us.

We will not be responsible for lost, misdirected or delayed delivery of a product you wish to return to us, as the risks of the transport you choose and initiate rest with you alone.

REFUND

Once your return has been verified by our services, you will receive an email confirming your refund.

We commit ourselves to reimburse you the amount corresponding to the returned product(s), as soon as possible and at the latest within 30 days following the date of reception of your return.

Your refund will be made directly to the account linked to the credit card used to pay for the order. You will receive an email confirming the refund once it has been validated by our systems.

RESPONSIBILITY AND FORCE MAJEURE

We commit ourselves to describe with the greatest accuracy the products we sell on the Site and to ensure in the best possible conditions the update of the information which are diffused there.

We cannot be held responsible in the event of a breach of one of our contractual obligations resulting from a case of force majeure as defined by the regulations. In particular, we will not be held responsible for any non-performance or delay in the execution of your orders, caused by events beyond our control, such as

Strikes, closures or other industrial actions;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disaster;

Inability to use rail, boat, airplane, road or other private or public transportation;

Inability to use public and private telecommunications networks;
Acts, decrees, legislation, regulations or restrictions of any government (e.g. administrative closure of stores);
Failure or accidents of maritime, postal or other transport.

The execution of the GTC will be suspended as long as the case of force majeure lasts and the execution and delivery deadlines will be extended accordingly. Please note that we will do our utmost to put an end to the case of force majeure or to find a solution allowing us to perform our contractual obligations despite the case of force majeure.

LIMITATION OF LIABILITY

In any case the company Ma eva can not be held liable for any indirect, incidental, special or consequential damages, including but not limited to loss of business, loss of profit or exchange resulting from the purchase of our products on the site bekaloo.fr

AND IF WE DISAGREE?

We do not wish it, but it can happen that we disagree!

Please note that our terms and conditions are subject to French law, and that your orders are subject to the terms and conditions in force on the day of your order.

In case of dispute, we invite you to contact us in order to seek an amicable solution together:

via our email : makelisty@orange.fr ;
by phone at +33 1 45 97 39 24 from Monday to Friday from 9am to 6pm.

If no agreement is reached, you can contact the E-commerce Mediator of the FEVAD (Federation of e-commerce and distance selling) whose coordinates are as follows

60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr

The European Commission also provides an online dispute resolution platform accessible at the following address

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

If we are unable to reach an amicable solution, these Terms of Use shall be governed by and construed in accordance with French law without regard to principles of conflict of laws. These Terms of Use are written in French, then the French courts will have jurisdiction and French law will apply.

INTELLECTUAL PROPERTY

All elements (drawings, models, illustrations, images, soundtracks, texts, logos, trademarks ...) constituting the site bekaloo.com is the exclusive property of Ma eva or its subsidiaries. You may not reproduce in whole or in part, by any means whatsoever (except as expressly provided herein), distribute, publish, transmit, modify or sell all or any part of the content of the bekaloo.com website, or create derivative works therefrom.

The trademark "Bekaloo" and logos related to Bekaloo, registered or not, displayed on the site bekaloo.com, as well as the domain name "bekaloo.com" are and will remain the exclusive property of the company Ma eva.

Any reproduction, distribution, transmission, modification or use of the trademark without the express prior consent of the Ma eva company, for any reason whatsoever, is prohibited.

GTC WHOLESALES CUSTOMERS

GENERAL CONDITIONS OF SALE OF THE SITE BEKALOO.FR

Date of the last update : January 2024

These Terms and Conditions apply between you, as a consumer and non-professional, and us, Ma eva company whose registered office is located at 6 Avenue Henri Gilbert 94290 Villeneuve-le-Roi FRANCE, registered in the Paris Trade and Companies Register under number B 442 366 597. Please note that these Terms and Conditions are subject to change as we reserve the right to modify them at any time according to the evolution of the Site and/or the regulations. We would like to specify that the terms and conditions in force at the time of placing your order will be applicable to you.

For any request for information, and if you have not found your answer in these GTC, you can contact our Customer Service directly:

- via our email : makelisty@orange.fr ;

- by phone at +33 1 45 97 39 24 from Monday to Friday from 9am to 6pm.

YOUR PROFESSIONAL CUSTOMER ACCOUNT WITHOUT THE PRO AREA

In order to order on our Site in the space reserved for professionals, you must create a customer account via the "Create an account" section, fill in your professional details (customer details, SIREN or SIRET number, copy of the KBIS) and your request will then be sent to us so that we can confirm or not the creation of your account.

The creation of your account allows you :

- to inform your personal information in order to facilitate your future purchases;

- to consult, modify and update your personal information;

- to be able to view and purchase our products at prices intended for professionals and thus thereafter for resale only;

- to follow your orders in progress, to consult the invoices of your former orders.

By ordering on our Site, you confirm that you are a professional and that you are purchasing our products for professional purposes in quantities corresponding to the needs of a resale business. In no case, the pro space of our Site can be used by non-professional "customers". We reserve the right to refuse an order that is obviously validated by a particular customer.

You are responsible for maintaining the confidentiality of your customer account and password, and for restricting access to your computer or other equipment. As such, you agree that you are responsible for all activities that occur under your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the abused customer account, if necessary.

HOW TO ORDER ON OUR SITE?

You can order your favorite items directly on our Site.

To order, nothing could be easier!

- Connect to your customer account in the pro area, if you do not have an account, make a request;

- Select your items, the size and colors you want and add them to the cart. At any time you can check the number of products in your cart and get detailed information on each of them by clicking on "Cart". After adding the first item to your cart, you can continue shopping by clicking on "Continue Shopping";

- Once your cart is finalized, click on "Finalize my order";

- Choose the delivery method you want and fill in your delivery address;

- Choose your method of payment, read and accept the full terms and conditions and proceed to the secure payment of your order. The payment of your order implies full acceptance of these GTC;

- Your order is validated! You will receive an email confirming your order.

By placing an order, you declare to be at least 18 years old and to have the legal capacity (or if you are a minor, to have a parental authorization to place your order) and to be a professional customer.

Once your order has been prepared by us, you will receive an email informing you that your items have been shipped. You will then be able to track the status of your order using the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipping of your order), you can contact us for more information.

It may happen that we have to cancel your order for a legitimate reason, for example

- when you have been able to place an order but your product is unavailable: we will inform you as soon as possible and refund the amount of your article as soon as possible;

- when a technical error occurs during your payment;

- when an obvious error has crept into the product sheet (for example when there is an error on the essential characteristics of the product, or when an obviously erroneous price is displayed);

- when we notice a fraudulent or abusive use of your account or the orders attached to it;

- when we reasonably believe that you have violated our Terms and Conditions.

PRICES OF OUR PRODUCTS

The prices of our products are indicated on the Site in the pro area in euros, excluding taxes (which will be added or not depending on your country, when finalizing your order), excluding shipping costs (which will be specified when you choose your delivery method). They may or may not take into account, depending on your country when finalizing your order, the Value Added Tax (VAT) and any reductions applicable to our commercial operations in force on the day of your order.

Please note that sales that may be subject to a VAT refund must be made directly in the store. No request for a VAT refund will be accepted in the case of a purchase made online.

HOW TO PAY YOUR ORDER?

The payment of your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by bank transfer.

After confirmation of your payment by our payment provider, your bank account will be debited with the total amount of your order.

We do not have access at any time to your personal data concerning your means of payment, in particular your bank card, and we do not store them on our servers.

DELIVERY OF YOUR ORDER

The products are shipped to the delivery address that you have indicated during the ordering process.

All validated orders are shipped within 5 working days from the reception of your order confirmation email.

During busy periods (such as sales periods), it is possible that the shipment of your orders may take a little longer than expected, we apologize for this and thank you for your understanding.

SHIPPING COSTS

Shipping costs are calculated according to the products in your order, the delivery service and the country of delivery you choose:

- Shipping to Metropolitan France and Monaco: you will be delivered in 2-7 working days:

< 4 kg = 20€

5 - 8 kg = 28€

9 - 15 kg = 30€

16 - 30 kg = 35€

- Shipping to Corsica : 55€ and you will be delivered in 2-7 working days;

- Shipping to Europe : you will be delivered in 4-7 working days (+3€ for the United Kingdom):

< 15 kg = 40€ and will be delivered in 2-7 working days

16 - 30 kg = 50€.

- Shipping to DOM-TOM : you will be delivered in 7-18 working days (excluding customs time):

2 - 5 kg = 50€ for the United Kingdom

6 - 10 kg = 88€

11 - 15 kg = 140€

16 - 30 kg = 160€

- Shipping to International : you will be delivered in 3-8 working days (excluding customs time):

< 5 kg = 120€

6 - 10 kg = 160€

11 - 15 kg = 230€

You will be able to track your order as soon as you receive the email confirming the shipment of your order with the tracking information.

In case of absence during the delivery of your order, a notice of passage will be given to you to give you the modalities of recovery of your order.

For residents outside the European Union customs fees related to the shipping of the order are at your charge.

Due to the Brexit, all UK orders over £135 / 150€ are now subject to all taxes and customs fees of the destination country. These charges and formalities are the responsibility of the customer/recipient.

You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when using the website or making a purchase. In the event that the recipient refuses the package due to additional customs fees charged to the recipient upon receipt, we reserve the right to charge the amount of such customs fees originally due by the customer up to €100.

DELIVERY PROBLEMS

- via email ;

- by phone +33 1 45 97 39 24 from Monday to Friday from 9am to 6pm.

OUR TERMS OF RETURN, REFUND AND EXCHANGE

We do not accept any returns or refunds for any product purchased on the website www.bekaloo.com in the pro area or in our store.

We only accept exchanges if the return is justified by the non-conformity of the products delivered (reference error, damaged product, etc.). The transport costs caused by the return of the products will be at our charge, a prepaid transport label will then be sent to you by mail. These products can only be exchanged once.

We have the discretion to decide if the products are in their original condition when they are returned to us.

- You can only exchange the same item for a different size or color. We cannot exchange a given item for a different item.

- You may only exchange the same item for a different size or color once.

- Items must be returned in one package. We reserve the right to refuse returns of the same order sent in multiple shipments.

- We only accept exchanges from the same country as the delivery. For example, orders delivered in France must be returned from France. Otherwise, the exchange procedure is at your expense, the import and shipping costs will be charged to you.

RESPONSIBILITY AND FORCE MAJEURE

We commit ourselves to describe with the greatest accuracy the products we sell on the Site and to ensure in the best possible conditions the update of the information which are diffused there.

- Strikes, closures or other industrial actions;

- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat or preparation for war;

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disaster;

- Inability to use rail, water, air, road or other private or public transportation;

- Inability to use public and private telecommunications networks;

- Acts, decrees, legislation, regulations or restrictions of any government (e.g. administrative closure of stores);

- Failure or accidents of maritime, postal or other transport.